Returns Information

We want you to be delighted every time you shop with us, but we realize that on occasion you may want to return item/s.

You can return your purchase for a refund within 30 days of receiving it. Simply post the item/s back to us with the completed returns form.

Returns will be honored at any time within 30 days of receipt of your purchase. 

Please note that you will be responsible for the cost of returning an unwanted item. 

Note that if you bought one of our products from another retailer, we are not responsible for refunding you. Please contact the shop or retailer you bought the item from.

Returns method for unwanted item/s:

1) We ask that you return the items unused, with all the original tags intact and complete the returns form on your delivery note.

2) Please obtain a proof of postage which is available free of charge from the Post Office and retain for your records until the refund of your return has been processed.

We cannot be responsible for parcels that fail to reach us so retain your proof of postage until our email confirming your refund has been processed.

Earrings: In compliance with current health and hygiene regulations we do not accept the return of unwanted earrings.  Your statutory rights are not affected.

Full order cancellation:

You have up to 14 days from receipt of your order to change your mind and cancel the full order. In accordance with EU law, once returned to us we will refund the goods and also refund your initial postage and standard packing charges. Your statutory rights are not affected.

Returns method for damaged items:

Please note: On no account dispose of damaged items before contacting us as we will not be able to refund unless you follow our instructions of return or photographic evidence.

If returning a damaged/faulty or incorrect item please contact customer services before posting it back to us.

Customer Services

DS ONLINE UK LTD

Company number 10132309

27a Jade Close, London, England, E16 3TY


admin@thefastservices.com

+447384702246


We aim to process all returns within 48 hours of reaching our warehouse. Your refund will be processed via your selected payment method (credit/debit card or Pay Pal). Please allow 2-3 working days to show up on your card statement. We will email to confirm when this has been done.


If you return your entire order to us within 14 working days of receiving it, we will also refund your initial postage and packing charges. Your statutory rights are not affected. 


If you have any queries or questions about returns, please contact us by Email: admin@thefastservices.com


By telephone :  (UK +44) 7384702246 office hours Monday to Friday 8 am to 3 pm.

(If you leave a message outside of these office hours we will call you back)


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SALE ITEMS:

Sale items to be returned, provided they are unused, within 30 days of receipt and at your own cost.


Recycling:

In accordance with the WEE  regulations, you can return electrical goods like for like at your delivery cost to the address below.


DS ONLINE UK LTD

Company number 10132309

27a Jade Close, London, England, E16 3TY


admin@thefastservices.com

+447384702246


To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed-out wheeled bin symbol) in your bin.


Find more information on WEEE recycling, and locate your local recycling center, at www.recyclenow.com.